The HR Challenge

case study abacus lottery

A private equity–backed technology business, Abacus Lottery was scaling fast but lacked the HR structure to grow sustainably. Recruitment was inconsistent, onboarding informal, and too many decisions bottlenecked through the CTO.

Hiring the Right People

We introduced a robust hiring process assessing both technical skills and cultural fit. Structured onboarding now gets new hires confident, productive, and aligned from day one.

Building Manager Capability

We help to develop a clear organisational structure and trained line managers to lead effectively – removing dependency on the CTO. Senior leaders can now focus on strategy and scaling the business.

Engaged, Supported Teams

Regular 1-2-1s, appraisals, and engagement surveys keep motivation and wellbeing front and centre. Mental health training empowers managers to support their teams with confidence and care.

Data-Driven Proactive HR

Modern HR software automates admin and delivers real-time insights. Abacus now measures what’s working, identifies what needs improvement, and acts proactively – not reactively.

The Results

In just three years, Abacus Lottery has doubled in size – 100% hiring accuracy, 100% retention, 105% sales growth. Once reliant on a few key people, it’s now built on strong managers, smart systems, and shared accountability — ready to scale even further.

abacus case study
Our company is going through some transformational changes and growth as we take on additional work. This required a review of all our staffing and HR processes. We engaged with Wright People who have been brilliant. Easy to talk to, very knowledgeable and professional, the team have helped us re-evaluate how we manage our whole HR function across the entire business and are now supporting us on all as we grow. I would highly recommend the team at Wright People, it has been a pleasure working with them, and I look forward to a long and successful relationship

Paul Lawson

CTO, Abacus Lottery

Driving Growth For Abacus Lottery

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